.

Privacy Policy

Privacy Policy

Privacy Policy
The Vow Collective Co
Effective Date: February 6th, 2025

1. Introduction
The Vow Collective Co (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us in any way. By using our services, you agree to the terms of this Privacy Policy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

2. Information We Collect
We may collect the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and other details provided when you make inquiries or book our services.
  • Payment Information: If you purchase services, we may collect payment details, but transactions are processed through secure third-party payment processors.
  • Website Usage Data: IP addresses, browser type, device information, and interactions with our website (collected through cookies and analytics tools).
  • Communications: Any messages, emails, or interactions you have with us.

3. How We Use Your Information
We use the collected information to:

  • Provide, manage, and improve our wedding planning, styling, and coordination services.
  • Communicate with you regarding bookings, inquiries, and updates.
  • Process transactions securely.
  • Improve website functionality and user experience.
  • Comply with legal obligations.

4. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

  • Service Providers & Vendors: Third-party vendors who assist with event planning, payment processing, and website hosting.
  • Legal Compliance: If required by law, regulation, or legal process.

5. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained.
  • For a secondary purpose that is directly related to the primary purpose.
  • With your consent; or where required or authorised by law.

6. Data Security
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

7. Your Rights & Choices
You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Request information on how your data is used.

To exercise these rights, please contact us at michelle@thevowcollectiveco.com

8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality and analyse user behaviour. You can modify your cookie settings through your browser preferences.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

10. Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to remove such information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

11. Social Media
We may engage with users on social media platforms such as Instagram, Facebook, and Pinterest. Any content shared with us on these platforms (e.g., comments, messages, tags) is subject to the privacy policies of those platforms. We encourage users to review their privacy settings and exercise caution when sharing personal information online.

12. Access to Your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Vow Collective Co will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

13. Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

14. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

15. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:

The Vow Collective Co
Email: michelle@thevowcollectiveco.com
Phone: 0421 790 099
Website: www.thevowcollectiveco.com.au